Frequently Asked Questions
Everything you need to know before welcoming Bloomery Gardens into your home.
Ordering & Delivery
How long does delivery take?
Orders are normally prepared within 1–2 working days. Once dispatched, delivery usually takes 3–7 working days. Tracking details will be emailed when your order is on its way. See our Shipping Policy for full details.
Do you ship throughout the UK?
Yes. We currently deliver throughout the United Kingdom.
How can I track my order?
Use the tracking link in your dispatch email or visit our Order Tracking page. Please allow a little time for tracking to update after dispatch.
Our Arrangements
Are the flowers real?
No. Bloomery Gardens specialises in carefully selected faux floral arrangements designed to look beautifully realistic while lasting season after season.
Do the arrangements arrive assembled?
Yes. Your arrangement arrives ready to display. Some stems may need a little gentle shaping after shipping to restore their fullest appearance.
Will my arrangement look exactly like the photos?
We present every arrangement as accurately as possible. Small differences may appear because screens display colour differently and stems can settle slightly during shipping.
How do I clean my arrangement?
Dust it occasionally with a soft cloth or feather duster. For harder-to-reach areas, use a hairdryer on a cool, low setting from a safe distance.
Returns
Can I return my order?
Yes. We offer a 30-day return policy. Items must be returned unused, in their original condition and packaging. Please see our Returns Policy for full details.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos. We will review the issue and make it right.
Contact
How can I contact Bloomery Gardens?
Email support@bloomerygardens.com or message us on WhatsApp at +44 7737 302735. We aim to respond within 12 hours.