Refund policy
Returns and Refund Policy
We hope you love your Bloomery Gardens purchase. However, if you change your mind, we offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, the item must be:
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In the same condition in which it was received
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Unused and undamaged
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Complete with any original tags or accessories
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Returned in its original packaging
You will also need to provide your order number, receipt, or other proof of purchase.
Please handle and repackage artificial flower arrangements carefully. Items returned crushed, altered, cut, bent beyond their original condition, or otherwise damaged may not qualify for a full refund.
Starting a Return
To request a return, contact us at:
Please include your order number and the reason for your return.
If your return is accepted, we will provide instructions explaining where and how to return your order. Items returned without first contacting us and receiving return authorisation may not be accepted.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for the cost of returning the item to us. Original return postage costs are non-refundable.
We strongly recommend using a tracked shipping service and retaining proof of postage. Bloomery Gardens cannot be responsible for returned parcels that are lost or damaged while being sent back to us.
If an item is faulty, damaged, incorrect, or not as described, Bloomery Gardens will cover the reasonable cost of returning it. Please contact us before sending the item back so that we can provide the appropriate return instructions.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us promptly at support@bloomerygardens.com if your item arrives damaged or defective, or if you receive an incorrect item. Please include your order number and clear photographs of the item and packaging so that we can assess the issue and make it right.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Non-Returnable Items
The following items cannot ordinarily be returned unless they are faulty, damaged, incorrect, or not as described:
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Custom-made or personalised products
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Gift cards
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Items that have been used, altered, cut, or damaged after delivery
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Items returned without all original components or packaging where this affects their resale value
Artificial flowers and arrangements are not treated as perishable goods under this policy.
Please contact us if you are unsure whether your item is eligible for return.
Sale Items
Sale and promotional items may be returned in accordance with this policy unless they are clearly marked as final sale and excluding returns would be permitted by applicable law.
Nothing in this policy affects your statutory rights, including your rights where an item is faulty, damaged, incorrect, or not as described.
Exchanges
We do not currently process direct exchanges.
The fastest way to receive a different product is to return the original item. Once the return has been accepted, you may place a separate order for the replacement product.
UK and European Economic Area Cancellation Rights
For most online purchases delivered to the United Kingdom or European Economic Area, you have the right to cancel your order within 14 days of receiving it without providing a reason.
After notifying us that you wish to cancel, you must return the goods within the applicable legal return period.
You must take reasonable care of the item while it is in your possession. You may inspect the product as you would in a physical shop, but we may make a lawful deduction from your refund if the item has been handled more than necessary and its value has been reduced.
Unless the product is faulty, damaged, incorrect, or not as described, you are responsible for the direct cost of returning it.
Where required by law, we will refund the cost of our least expensive standard delivery option. Additional amounts paid for express, priority, or other premium delivery services will not ordinarily be refunded.
Certain products, including genuinely personalised or custom-made goods, may be exempt from cancellation rights where permitted by law.
Refunds
We will notify you after we have received and inspected your return and confirm whether your refund has been approved.
If approved, the refund will be issued to your original payment method. We will process eligible refunds within the period required by applicable law and, for UK cancellation returns, no later than 14 days after receiving the returned goods or receiving acceptable evidence that they have been sent back.
Your bank, card issuer, or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since we confirmed that your refund was processed, contact us at:
Contact Us
For any questions concerning returns or refunds, contact: