Shipping Policy

Thank you for shopping with Bloomery Gardens. This Shipping Policy explains how we process and deliver your order.

Order Processing

Orders are normally processed within 1–2 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

During sales, holidays, product launches, or other periods of unusually high demand, processing may take slightly longer. Any delivery timeframe shown on our website or at checkout is an estimate unless expressly stated otherwise.

Estimated Delivery Times

Delivery time begins after your order has been processed and dispatched.

For United Kingdom orders, estimated delivery is normally:

4–7 business days after dispatch

Business days do not include weekends or public holidays.

Delivery times may occasionally be affected by courier delays, severe weather, public holidays, local delivery conditions, or other circumstances outside our reasonable control.

Some orders containing multiple items may be delivered in separate parcels. Where this happens, you will not be charged any additional shipping fees.

Shipping Costs

Any applicable shipping charges will be shown clearly at checkout before you complete your purchase.

From time to time, Bloomery Gardens may offer free or discounted shipping as part of a promotion. Any applicable conditions will be displayed on our website or at checkout.

Tracking Your Order

Where tracking is available, a tracking link or tracking number will be sent to the email address used when placing your order.

Please allow up to 2–3 business days after dispatch for tracking information to update.

A tracking status that has not yet updated does not necessarily mean that your parcel has not been shipped.

Delivery Locations

We currently deliver to the locations shown as available at checkout.

If we are unable to deliver to the address provided, we will contact you. If the order cannot be fulfilled, we will issue an appropriate refund.

International Orders

Where international delivery is available, orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

Customs processing may delay delivery. Bloomery Gardens does not control customs charges or customs processing times.

Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us at support@bloomerygardens.com as soon as possible if you notice an error in your delivery address.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If an order is returned because an incorrect or incomplete address was provided, delivery was refused, or the parcel was not collected, additional postage charges may apply before the order can be resent.

Where a refund is requested, reasonable shipping or return costs may be deducted where permitted by law.

Delayed Orders

Most orders arrive within the estimated delivery period, but occasional delays may occur.

If your order has not arrived within the estimated timeframe, please:

• Check the tracking information provided
• Check whether the courier left a delivery notice
• Check with members of your household
• Check with neighbours, reception, or building management
• Check any designated safe place
• Confirm that the delivery address on your order is correct

If you still cannot locate your order, contact us at support@bloomerygardens.com and include your order number.

If we become aware of a significant delay, we will take reasonable steps to keep you informed and help resolve the issue.

Lost Parcels

Bloomery Gardens remains responsible for your order until it has been delivered to you, or to a person or safe location authorised by you.

If tracking indicates that your parcel has been lost, or it has not arrived after a reasonable period, contact us at support@bloomerygardens.com.

We will investigate the matter with the courier and, where appropriate, arrange a replacement or refund.

We may ask you to provide reasonable information to assist with the investigation.

Parcels Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please check:

• Around the delivery location
• Any designated safe place
• With members of your household
• With neighbours
• With reception or building management
• Any delivery photograph or courier notice

Please contact us promptly if the parcel remains missing so that we can investigate with the courier.

Damaged Parcels, Faulty Products or Incorrect Items

Please inspect your order as soon as it arrives.

If your parcel or product arrives damaged, defective, or incorrect, contact us promptly at support@bloomerygardens.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the external and internal packaging

Please retain the product and packaging until we have reviewed your claim.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

For further information, please see our Returns and Refund Policy.

Orders Needed by a Particular Date

Delivery estimates are not guaranteed delivery dates.

If you need an arrangement for a wedding, birthday, event, holiday, or another particular date, we recommend placing your order well in advance.

Bloomery Gardens cannot be held responsible for losses arising from an order not arriving by a particular date unless a guaranteed delivery service was expressly agreed.

Changes or Cancellations

Please contact us as soon as possible if you need to change or cancel your order.

We will try to accommodate your request, but we cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.

If your order has already been dispatched, you may need to follow the return process set out in our Returns and Refund Policy.

Contact Us

For any questions regarding shipping or delivery, contact:

Bloomery Gardens
Email: support@bloomerygardens.com